Customer Support Executive

Crafted for ad-led digital publishers across media, Voiro’s cloud-based, configurable ad revenue suite is designed to maximise revenue and streamline operations, all on one intelligent platform. Our mission is enabling media owners to unlock the power of data they already have, to monetize their content sharper.

Voiro’s Revenue Management platform powers some of India’s largest OTT companies specialising in live cricket and reality TV.

Job Description

As Customer Support Executive at Voiro, your main role will be customer facing and willing to do whatever it takes to find win- win solutions for our customers. You must be willing to work in shifts and have strong people skills and the ability to interact at various levels of the organisation to resolve problems.

Responsibilities

  • Must be customer-focused, and willing to do whatever it takes to resolve customer issues.
  • Willing to work in shifts.
  • Strong customer interaction skills and the ability to work in a variety of customer situations.
  • Manage large amounts of emails in a timely manner
  • Resolve Customers’ queries or complaints by providing clear information and provide solutions
  • Manage complaints, provide appropriate solutions and alternatives within the time limitsand follow up to ensure resolution.
  • Good working knowledge of computers and the Internet; strong ability to develop new skills.
  • Build sustainable relationships of trust through open and interactive communication
  • Keep records of customer interactions, process customer accounts and file documents
  • Highly motivated and energetic team player, with excellent interpersonal skills.
  • Previous customer service experience would be necessary

Please email your CVs to contact@voiro.com