Customer Success Manager

Voiro is a media technology company founded in 2014 – a SaaS offering that is trusted by some of India’s largest media powerhouses. A revenue analytics platform for content led companies, Voiro’s solution helps media companies unlock a data driven approach to accelerating revenue. Over the last 6 years, Voiro has become the revenue management platform of choice in the Indian media space, earning its spot in the core technology stack that has driven large live events year after year such as the IPL, the Oscars, Bigg Boss and, this year, Big Billion Day.

We are looking for candidates who have experience in SaaS Enterprise, B2B Marketing & Growth Hacking , with a background of digital media, content companies, ad ops within the Telco Media Tech (TMT) industries.

Job Description

We are looking for “Customer Success Manager” to work with our customers to ensure alignment of goals and to maximize the value proposition.

1 – 4 years in a similar role.

Responsibilities

  1. Primary responsibility is to ensure that our customers are continually driving business value from Voiro. Fulfilling this role means the person should be entrusted with the relationships, strategy, and product health for a portfolio of all the strategic accounts.
  2. Right from on-boarding the customers, CSM will be a trusted consultant for the customer to ensure Voiro is adopted and aligned to support the customer’s present and future business goals.
  3. Also responsible for establishing relationships with multiple senior stakeholders and delivering regular business reviews, developing customer case studies and building reference contacts.
  4. Act as a Product & Business consultant.
  5. Help drive adoption and maintain top accounts with key stakeholders.
  6. Maintain product expertise across the Voiro product line.
  7. Conduct online training sessions to the clients and led on boarding process to ensure success rate.
  8. Conduct Business Reviews for a wide array of customers and discuss their product adoption rates and industry standards.
  9. Being a customer’s advocate and collaborating with multiple internal teams (Tech Support, Sales and Product) within Voiro.
  10. Work with marketing to develop and share successful customer stories and conduct customer centric events.
  11. Carrying out research and competitor analysis to understand market
    trends and gain domain expertise.

Requirements

  1. 1-4 years’ experience in customer success or account management role in B2B / SaaS Industry and a Bachelor’s/Master’s degree or its equivalent.
  2. Ensure smooth product implementation & optimize product adoption on the customer’s end.
  3. Demonstrate successful experience in customer retention & revenue expansion.
  4. Have high ethics, integrity, proactive nature and be very self-motivated.
  5. Demonstrate good verbal & written communication and show passion for building trusting relationships with prospects.

About Voiro

Join the Fam!

Send your cv to careers@voiro.com