Customer Success Manager

Crafted for ad-led digital publishers across media, Voiro’s cloud-based, configurable ad revenue suite is designed to maximise revenue and streamline operations, all on one intelligent platform. Our mission is enabling media owners to unlock the power of data they already have, to monetize their content sharper.
Voiro’s Revenue Management platform powers some of India’s largest OTT companies specialising in live cricket and reality TV.

Job Description

As a Customer Success Manager, you will be managing enterprise customers to drive adoption and metrics that will ultimately lead to renewals.

Location

Mumbai

Responsibilities:

  1. Engage with current clients on a continual basis to optimize and increase product adoption & customer retention.
  2. Be a trusted partner with our customers for them to input on feature feedback and usability.
  3. Provide feedback to the other teams regarding product and service improvements.
  4. Continually create communication channels with customers to articulate ROI through customer lifecycle.
  5. Host QBRs and Customer Satisfaction Surveys as needed to quantify customer feedback.

Skills & Qualifications

  1. 7-10 years of relevant client management experience
  2. Proven record of singularly managing a portfolio of clients successfully
  3. Must possess a strong intellectual curiosity and desire to understand core client pain points and resolve them in a sustainable fashion
  4. Able to make decisions and create internal frameworks for effective client management – processes for success, key account management, maintaining regular touch points, resource allocation and overcoming obstacles – with minimal supervision
  5. Strong sense of ownership and highly driven work ethic
  6. High Interpersonal Awareness
  7. Excellence in Written & Oral Communication